Shipper TMS Help

Shipper TMS helps manufacturers, distributors, and retailers plan and control deliveries in Microsoft Dynamics 365 Business Central.

Use this help when you need to create transport demand, plan a trip, assign a carrier or fleet resource, create warehouse work, complete execution, or review posted transport history.

Shipper TMS logo

How Shipper TMS works

Most transportation work follows this flow:

Source document
    |
    v
Transport Request
    |
    v
Planning worksheet or scheduler
    |
    v
Transport Order
    |
    v
Carrier, vehicle, driver, route, charges, and warehouse documents
    |
    v
Execution entries and proof of delivery
    |
    v
Posted Transport Order

Use these terms this way:

Term Meaning
Source document A Business Central sales, purchase, transfer, or posted document that creates transport demand.
Transport Request What must be moved, from where, to where, and when.
Transport Order The actual trip or load that will be executed.
Transport Request Load Planning A request-first worksheet for assigning released requests to orders.
Truck Load Management A vehicle-first worksheet for planning by truck slot, date, and time slot.
Driver Load Management A driver-first worksheet for checking driver workload and conflicts.
Carrier Selection A rate comparison tool for choosing an external carrier on an open Transport Order.
Execution Entry A delivery event, status update, attachment, or proof-of-delivery fact.
Posted Transport Order Read-only transport history after the live order is posted.

New to Shipper TMS

If you are setting up Shipper TMS for the first time, follow this order:

  1. Install Shipper TMS
  2. Buy licenses
  3. Assign permission sets
  4. Complete TMS Setup
  5. Create a Transport Request from a Sales Order
  6. Create your first Transport Order

After step 6, your users should be able to create transport demand, plan it into a trip, and understand which page to open next.

First 30 minutes

Use this short path when you want to prove the basic process in a sandbox:

  1. Complete the minimum setup in TMS Setup.
  2. Create or open one demo Sales Order.
  3. Create a Transport Request from that order.
  4. Release the request.
  5. Create a Transport Order.
  6. Add the request to the order, review route stops, then release the order.

Do this before configuring advanced carrier rates, telematics, or truck-first planning. It gives planners a clean baseline for how source demand becomes an executable trip.

Choose Your Role

Role Start with Why
Transportation manager TMS Setup, Carriers, Carrier Rates, Transport Charges Configure the rules, rates, defaults, and cost behavior.
Dispatcher or planner Transport Requests, Transport Request Load Planning, Transport Orders Turn demand into executable trips.
Fleet planner Truck Load Management, Driver Load Management, Vehicles, Drivers Plan own-fleet capacity, driver assignment, and slot conflicts.
Warehouse user Warehouse Documents, Reports and Documents Create or open warehouse shipments and receipts connected to a trip.
Delivery coordinator Execution Entries, Posted Transport Orders Track delivery events, attachments, PoD facts, and completed trip history.
IT admin or integration developer Assign permission sets, Telematics, API, Map Providers Configure access and integrations.

Which planning tool should I use?

Need Use
I have released demand and need to decide which requests go together. Transport Request Load Planning
I plan own-fleet work by truck, date, and time slot. Truck Load Management
I need to check driver workload, assigned vehicles, or driver conflicts. Driver Load Management
I want a calendar or timeline view of requests and orders. Visual Scheduler
I need to compare external carriers and rates for one trip. Carrier Selection

Do not start with Truck Load Management if you do not manage vehicles or truck slots. Start with Carrier Selection when an external carrier will execute the delivery and rates are configured.

Daily Work

Job Start here
Create transport demand from Business Central documents Source Documents
Split one document into several transport requests Transport Request Planning
Prepare and release a request Transport Request
Assign requests to a trip Transport Request Load Planning or Transport Order
Plan by vehicle Truck Load Management
Plan by driver Driver Load Management
Compare carriers Carrier Selection
Create warehouse work Warehouse Documents
Print transport documents Reports and Documents
Complete and post the trip Transport Order
Review history Posted Transport Orders

Core Concepts

Topic What it explains
Source Documents Where transport demand starts in sales, purchase, transfer, and posted documents
Transport Request The planning document that captures what must be moved
Transport Request Planning How to split source lines across one or more requests
Transport Order The execution document for the actual trip
Execution Entries Delivery, proof-of-delivery, and execution-status history
Posted Transport Orders Read-only history after a trip is posted
Products TMS product master data when your process uses it
Statuses and Status Profiles Custom execution-status setup for controlled workflows

Planning Tools

Tool Best for
Transport Request Load Planning Request-first planning
Truck Load Management Truck-first planning
Driver Load Management Driver-first planning
Visual Scheduler Timeline-based planning
Carrier Selection Carrier comparison on a Transport Order

Cost and Warehouse Execution

Topic What it covers
Carrier Rates Rate setup used by Carrier Selection
Carrier Rate Type Mapping Item charge mapping used when Carrier Selection creates charge lines
Transport Charges Purchase charges, sales re-billing, and charge allocation
Warehouse Documents Warehouse shipments and receipts created from Transport Orders
Reports and Documents Loading Manifest, Packing List, Bill Of Lading, Delivery Note, and CMR Blank

Setup and Master Data

Topic What it covers
TMS Setup Core system settings
Carriers Transport service providers
Vehicles Fleet and capacity-driving vehicle records
Drivers Driver records and defaults
Routes Geographic route grouping
Route Sequence Preferred stop order
Map Locations Geocoded stop records
Map Location Types Classification of map locations
Zones Internal zones and telematics geofences
Time Slots and Delivery Schedules Automatic date and time logic
Transportation Conditions Separation of incompatible cargo
Vehicle Compartments and Transportation Conditions How compartments and cargo conditions work together in planning
Logistic Unit Types Capacity-related equipment profiles
Vehicle Routing Profiles Azure Maps truck-routing constraints by unit type
Distance Matrix Stored distance and duration values
Reference Master Data Mode of transport, package types, fuel cards, IATA airports, and time zones
Map Providers Google Maps and Azure Maps setup
Google Maps Integration Google-specific key setup
Azure Maps Integration Azure-specific account and key setup

Integration and Administration

Topic What it covers
Telematics Telematics guide for Geotab, Samsara, and Webfleet integration
Telematics setup Provider credentials, sync streams, and polling setup
Telematics dispatch Publishing, canceling, refreshing, and reviewing dispatches
Telematics sync and logs Logs, inbound messages, sync state, positions, trips, and events
API Business Central API pages, entity sets, permissions, examples, and telematics actions

Troubleshooting Starting Points

Problem Start with
I cannot create a Transport Request. Source Documents and FAQ
I cannot release a Transport Request. Transport Request
I cannot create or update a Transport Order. Transport Order
Carrier Selection shows no carrier or no price. Carrier Selection and Carrier Rates
Distance or time is not calculated. Map Providers, Map Locations, and Distance Matrix
Warehouse documents were not created. Warehouse Documents
A load cannot be released from Truck Load Management. Truck Load Management
The Transport Order cannot be posted. Transport Order and Transport Charges

Use Cases

Maintenance